Parking management is not easy. Mainly because of the complex processes involving multiple tenants, security, manpower, software, hardware, and so on. Organizations with limited space and a growing number of employees are increasingly seeking creative solutions to manage their parking spaces. Process automation is one of their main goals.
One such company was one of our large clients. We have designed and built a parking management software, a comprehensive system, for their new office location in Mumbai. It is one of the most unique solutions we have built in terms of solving complicated parking processes.
Designed to streamline our client’s parking processes, it ensures efficient utilization of parking spaces involving tandem parking. The solution offers a seamless parking experience for both employees and valet attendants.
In this blog, we share a glimpse into our solution for our client’s parking management challenges.
Background
The client is a large multinational company that wanted a parking system in place before moving into a new business park. The space allotted to them was for around 1000 vehicles. They needed a parking management system to automate its parking processes so that their employees did not face any issues while parking their vehicles.
The Challenges
a) Shared Entry And Exit Points: The parking layout had a common entry and exit for both the client's vehicles and those of other tenants, leading to potential congestion and confusion.
b) Parking Encroachment: Since the client’s parking area was adjacent to that of other tenants, there was a high risk of unauthorized vehicles parking in the client's designated spaces.
c) Tandem Parking Complications: Approximately 50% of the parking spaces were tandem spots, where vehicles are parked back to back, making it difficult to manage and requiring efficient coordination.
d) Customization and Flexibility: The solution needed to be adaptable, as unforeseen issues could arise once the system was operational. Flexibility in the system was crucial to address these potential challenges promptly.
e) Software Infrastructure: To ensure smooth operation, there was a need for robust software infrastructure tailored for employees, valet services, and security personnel to handle various scenarios effectively.
f) Expert Guidance And Consultation: The client sought not just a service provider but a partner and a team that could offer, besides a parking software, innovative ideas, insights, and suggestions, with industry expertise to provide valuable consultation, recommendations, and execution strategies.
Requirements
a) Long-Term Vision with Advanced Technology: The client envisioned a solution that incorporated the latest technology to enhance day-to-day operations, safety, and security for the long term.
b) Minimal Hardware Utilization: The system needed to address tandem parking and mixed-use parking scenarios with minimal hardware requirements, emphasizing a software-centric approach.
c) 100% Automation: The client required a fully automated system, meticulously designed to meet all business needs in the most efficient and optimal manner.
d) Comprehensive Enterprise Platform: They wanted the solution to be comprehensive and scalable. As the original equipment manufacturer (OEM) of the enterprise platform, our solutions are built for scalability and capable of supporting PAN India and global operations. We manage it all through a single dashboard.
e) Integrated and Low Infrastructure: The client requested a fully integrated system with minimal to no on-premises infrastructure, prioritizing a hardware-light, software-heavy approach that leverages the latest solutions and innovations.
The Solution - Parking Software & More
Our comprehensive solution ensures every aspect of parking management is covered, from slot booking to exit, providing a seamless experience for all users.
Staff Application: Empowering Employees
The user-friendly mobile app for employees offers a suite of features designed to simplify the parking process:
a) Slot Booking: Employees can pre-book their parking slots, guaranteeing a space before they arrive. This reduces the stress of finding a spot during peak hours.
b) Navigation Assistance: Once a slot is booked, the app provides navigation assistance to guide employees directly to their allocated parking spot, saving time and reducing congestion.
c) Tandem Assistance: A big part of the challenge was due to tandem parking issues. To resolve this issue, we have introduced cabinets in the tandem parking bay where vehicle keys are safely kept. The cabinets are accessible only to the employees and valet attendants. Valet attendants make tandem switches before the employee leaves the office, thereby ensuring timely vehicle retrieval.
d) Alert Notifications: Employees receive real-time notifications confirming their booked slots, alerts if tandem-keys are not kept in the cabinet, and notifications when their vehicle is ready for exit. This ensures smooth communication and operation.
Valet Attendant Application: Enhancing Efficiency
The valet attendants have their dedicated app, designed to streamline their workflow and ensure optimal parking management.
a) Notification Updates: The app notifies attendants if a slot is not acknowledged or if tandem-keys are not placed in the cabinet, ensuring every step is accounted for.
b) Tandem Parking Management: Managing tandem parking can be challenging. The app assists attendants in efficiently handling tandem parking actions, optimizing space utilization and timely vehicle retrieval.
c) Exit Process: The valet app facilitates quick and efficient vehicle retrieval during exits, minimizing wait times for employees.
d) Photo Proof: Valet attendants can capture photos with date and time stamps, providing a verifiable record for both the company and employees.
Web Dashboard (Admin Portal): Centralized Control
The admin portal is the nerve center of our parking management system, offering a bird’s-eye view of the entire operation.
a) Valet Data Upload: Admins can easily upload all valet data, ensuring accurate and up-to-date information.
b) Logs and Reports: Detailed logs and reports are available, showing parked vehicles, slot-wise utilization, and business unit-wise utilization reports. This data is crucial for making informed decisions and optimizing parking resources.
c) Slot Management: Admins can handle slots for specific zones, ensuring that every area of the parking facility is used to its fullest potential.
Conclusion
Our unique parking management system is built to deal with complex process flows.
By combining a robust staff application, an efficient valet attendant app, and a powerful admin portal, we have ensured a parking solution for our client that is seamless, efficient, and hassle-free.
Companies looking to optimize your parking facilities - reach out to us to understand in detail about our solution.
