Privacy Policy

Last Updated: 1st June 2025

VersionX Innovations Pvt. Ltd. ("we", "our", or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website or engage with our services.

VersionX may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st August 2017.

It complies with the General Data Protection Regulation (GDPR) and the Digital Personal Data Protection Act, 2023 (DPDP Act), India.

We are a Bangalore-based process automation company serving businesses across industries. Our process automation solutions streamline operations and improve efficiency through innovative, technology-driven platforms.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

However, please note that all information that is being provided by you is being given by your own free consent and on your own accord.

We may collect the following types of information:

When you interact with our website or contact us, we may collect:

• name and age group
• business contact information, including email address
• company name
• demographic information such as postcode, preferences, and interests
• other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• Improve our products and services
• Periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided
• To contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customize the website according to your interests.

For our Stops app, we may collect the map location of users. We require location information to provide administration and security services to schools and parents of school children. The Stops app enables this service by collecting and showing the location of the school bus to parents of children who are being picked / dropped from / to their school / home / preferred location. We take this data to provide parents of school children and school authorities with a better service, and in particular for the following reasons:

• Track and record school bus trips and halts and their location and timings
• Send alerts and notifications to school authorities and parents of school children regarding school bus trips and ETA
• Intimate school authorities and parents of school children about driver activities such as over speeding
• Improve the app and our services

Collected automatically through analytics tools:

• IP address
• Browser type and version
• Pages visited
• Time spent on pages
• Referring website

• Device type
• Operating system
• Browser settings

We use the information we collect for the following specific purposes, essential to delivering and improving our services: We use your data to:

• Respond to inquiries and provide support
• Deliver requested services or product demos
• Send relevant business communications and updates
• Improve our website, products, and services
• Ensure security and prevent fraud
• Fulfil legal or regulatory obligations

• Consent
• Contractual necessity
• Legitimate interest
• Legal obligation

• To respond to product inquiries, demo requests, or onboarding support
• To send service-related updates, such as feature releases, maintenance schedules, or policy changes
• To provide personalized technical assistance via email, phone, or chat

• To create, maintain, and manage client accounts on our platform
• To verify authorized users and manage user roles and access
• To generate and share reports on platform usage and performance with clients

• To analyze aggregated usage patterns (e.g., which features are most used) for product refinement
• To test and optimize new workflows, features, and UI changes based on anonymized feedback
• To identify friction points and reduce errors in automation processes

• To send relevant business communications such as newsletters, whitepapers, or case studies
• To invite you to participate in surveys, beta programs, or customer success stories
• To segment leads and clients for more targeted outreach based on industry or use case

• To ensure adherence to contractual obligations with clients and partners
• To monitor and prevent unauthorized access or potentially fraudulent activity
• To maintain records necessary for legal, tax, or audit requirements

• To assess team performance and support resource allocation across client accounts
• To forecast demand and guide business planning and budgeting
• To track customer journey metrics for client success and retention strategies

We do not sell your data. Data is shared only as necessary, and never for independent use or resale. We may share your information with:

• Trusted third-party service providers under appropriate agreements. All such providers are contractually obligated to handle your data securely and in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and India’s Digital Personal Data Protection Act, 2023 (DPDP Act).
  • Email newsletter - Mailchimp, Elastic Mail
  • Analytics and performance tracking services - Google Analytics
  • Cloud hosting and infrastructure providers - Google Cloud Platform
  • Technology partners (for platform integrations and product enhancements)
  • Channel partners and distributors (for sales, onboarding, and localized support)
• Governmental or regulatory bodies if required by law
• Internal teams across departments or affiliates for legitimate business needs

Our website or platform does not use cookies. However, we use Google Analytics, which may track your browsing habits across different websites and devices. For more information, please refer to Google Analytics’ website privacy policy. Third-party websites and social media widgets have their own separate privacy policies. Always check the relevant privacy policy before sharing personal information with third parties.

We retain personal data only as long as necessary for the purposes for which it was collected, or as required by applicable law. Once no longer needed, your data is securely deleted or anonymized. Data retention is managed as per the need of the project. Since data retention and deletion depends on the particular client's requirement, it is client specific and is managed and deleted in accordance with the terms outlined in the service contract.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you by writing to contact@versionx.in

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

We respect your right to privacy and are committed to ensuring that your personal data is processed only with your informed and explicit consent, where required.

Consent is collected through clear and specific actions by the user, including but not limited to:

• Submitting details through demo request or inquiry forms
• Checking a box on contact or sign-up forms
• Accepting terms before proceeding with a download or service access

All consent requests:

• Are presented in plain, easy-to-understand language
• Specify the purpose for which the data is being collected

We maintain logs of all consent provided, including:

• Timestamp of consent
• Method of consent- web contact us form
• Purpose of consent

This helps us ensure compliance and provide audit trails if required by regulatory authorities.

Under GDPR, you have the right to:

• Access, correct, or delete your data
• Withdraw consent at any time
• Object to processing
• Request data portability
• Lodge a complaint with a supervisory authority

Under the DPDP Act, you have the right to:

• Access and correct your personal data
• Erasure of personal data that is no longer necessary and restrict processing.
• Be informed of processing purposes
• Withdraw consent
• Nominate someone in case of incapacity or death
• File a grievance with the Data Protection Board of India

You can exercise these rights by contacting us at: contact@versionx.in

We use appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes access control, encryption, and regular security audits.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, if there is a disclosure of information by any third party in spite of VersionX taking all reasonable measures to secure and safeguard such information, VersionX will not be held liable for such claims raised against them by any party and disclaims all liability in this regard.

Notwithstanding anything else in any document or agreement, total maximum lability of VersionX will be limited to the amount received by the customer for the said scope of work over last 3 months.

We take data security seriously and implement robust technical and organizational safeguards to prevent unauthorized access, disclosure, or misuse of personal data. In the event of a personal data breach, we will:

• Assess the nature and scope of the breach immediately.
• Contain the breach and take corrective actions to minimize any potential harm.
• Notify affected individuals without undue delay if the breach is likely to result in a high risk to their rights and freedoms (as required under GDPR).
• Report the breach to the appropriate authority, such as:
  • The Data Protection Board of India under the DPDP Act, and/or
  • The relevant supervisory authority within 72 hours under GDPR, where applicable.

Notifications will include:

• The nature of the breach
• The categories and approximate number of affected individuals and records
• Potential consequences
• Measures taken or proposed to address the breach
• Contact details for further information

If you suspect a breach involving your data or have concerns, please contact our privacy team immediately at contact@versionx.in

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised date. We encourage you to review this policy periodically.

If we make any material changes to this Privacy Policy, we will notify you by email (if you have provided one) and/or display a prominent notice on our website prior to the change becoming effective.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

At this time, we have not designated a formal Data Protection Officer. However, our internal privacy and compliance team is responsible for overseeing data protection practices and responding to data-related inquiries.

For any questions or requests regarding your personal data, please contact our designated point of contact for data protection inquiries:

Email: contact@versionx.in

Postal Address: 2562, 3rd Floor, 14th Cross, 24th Main, Sector 1, HSR Layout, Bengaluru

560102, India

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us here.