How VersionX Token Management Works?

Token Management System work flow
1. Service Selection: Visitors select the desired service through a kiosk or mobile app.
2. Token Generation: The system generates a unique token number with estimated wait time and counter details.
3. Display And Notifications: The system displays token numbers on digital/LED screens and plays audio cues.
4. Counter Call Management: Staff at service counters click to call the next token, ensuring an organized and fair flow.
5. Skip And Recall Options: Staff can skip no-shows and recall previous tokens as needed.
6. Real-Time Queue Monitoring: Admins and staff monitor the live queue, service load, and token progress from the dashboard.
7. Reports And Optimization: The system generates detailed reports that help admins optimize staff allocation, reduce wait times, and improve customer experience.

A Token Management System that Works On-Prem And Online

VersionX’s digital token management system is cloud- and mobile-based, allowing tokens to be self-generated and displayed on any screen. Visitors or customers can collect tokens with a single touch. The system eliminates the need for clunky, high-maintenance hardware. while all processes remain fully integrated. Administrators can easily view daily or monthly reports to track visitor flow and service efficiency, making queue management smooth and data-driven.

token Management System - Sneak Peak

Industries Using VersionX Token Management System

how token management system works

VersionX queue management system is ideal for banks, hospitals, clinics, schools, QSRs and canteens, hotels, salons, and multi-department customer-facing facilities.

Since VersionX queue management system is part of VersionX Digitalization Platform, it seamlessly integrates with other VersionX process automation solutions thus creating a cohesive operational ecosystem.

Leading companies trust VersionX for their most complex automation processes, a testament to our system's reliability and advanced capabilities.

Features of VersionX Queue Management System

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Effortless Token Generation

VersionX token system features a simple dispenser, creating tokens with a single touch.

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Multi-Dept. And Counter Support

Tokens can be issued for each department in a sequence. Ideal for banks, hospitals, clinics, and any multi-department customer-facing facilities.

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Remote And On-Spot

VersionX digital queue management system issues tokens in advance or on-the-spot.

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Paper And SMS Options

Since it is a digital queue / token management system, tokens can be SMS based, besides paper.

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Audio And Visual Queue Alerts

A simple token display system with sound indicators shows queue number in the screen.

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Comprehensive Custom Reports

VersionX token system software provides customer analytics and reports.

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Real-Time Queue Monitoring

Using VersionX token system, view live queue statuses, see wait times, and identify bottlenecks instantly ensuring a seamless customer flow.

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Customer Feedback And Ratings

Incorporate a system for customers to provide feedback on their experience directly after service. Identify areas for improvement.

Why VersionX Queue Management Software?

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Easy to Use

Our etoken management system enables token collection at a touch from the token generator.

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Seamless

All processes are well-integrated to avoid hassles. It is an ideal token management system for hospitals, clinics, and banks.

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Lightweight

It is a cloud-based guest queue management system that requires no clunky, high maintenance hardware.

FAQ

A token management system, also known as queue management system, is a solution to manage crowd / queues efficiently by issuing tokens in customer-facing businesses and departments. It reduces wait times for customers and makes customer servicing seamless and smooth.

A token or queue management system serves all businesses that need to deal with customers face-to-face on a regular and continuous basis such as banks, hospitals, clinics, and so on.

VersionX token management system is cloud and mobile based. Therefore, the hardware required is bare minimum.

VersionX queue management system can be installed within minutes. And less than an hour when hardware such as TV or LED boards are opted.

Yes. Multi-department support is a special feature of VersionX token management system. You can issue tokens for each department in a sequence. It is ideal for banks, hospitals, clinics, and any multi-department customer-facing facilities.

Yes. VersionX token management system provides any analytics that you opt for. For example, visitor trends and reports.

We operate pan India and have clients in major states and cities like Tamil Nadu, Delhi, Bangalore, Chennai, Hyderabad, Mumbai, Pune, Noida, Gurugram, Ghaziabad, etc.

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Aditya Birla Group - VersionX Client
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